Terms of Service
1. Introduction
Victoria Onken Coaching (“I”, “me”, “my”) provides coaching services in the field of relationships, dating, and personal development, with a specialization in ethical non-monogamy. By engaging my services, you (“you”, “the Client”) accept these Terms of Service (“Terms”).
2. Services
I offer personal, relationship, and dating coaching aimed at supporting clients in emotional growth, clarity, and transformation.
Delivery modes are
Formats: one-to-one coaching, couple coaching, or small group sessions.
Digital support: agreed follow-ups via email or secure messaging, and where applicable, written summaries of sessions.
No guarantee of specific results. Coaching is a collaborative process. While I support you in creating change, I cannot promise particular outcomes, results, or timelines.
Third-party tools disclaimer: I rely on services such as Zoom, Google Workspace, Calendly, Stripe, and others. While I choose reputable providers, I am not liable for outages or data breaches beyond my control.
3. Eligibility
By booking a coaching service, you confirm that you are at least 18 years old (or have guardian consent) and legally able to enter into this agreement.
4. Booking, Cancellation & Rescheduling
5. Fees & Payment
6. Packages & Expiry of Sessions
Pre-paid packages or session bundles must be used within 12 months of purchase unless otherwise agreed in writing. Unused sessions expire after this time.
7. Confidentiality
Everything shared in coaching is treated as confidential. Exceptions:
8. Privacy, Data & Recordings
Data collected: contact details, intake forms, coaching notes, session summaries.
9. Intellectual Property
All materials, exercises, methods, or resources shared in coaching remain my intellectual property. You may use them for your own personal development but not reproduce, distribute, or commercialize them.
10. Liability
11. Termination
12. Force Majeure
Neither party is liable for non-performance caused by events beyond reasonable control (illness, internet outages, strikes, natural disasters). Sessions will be rescheduled in good faith.
13. Governing Law & Disputes
These Terms are governed by Dutch law. Disputes are under the jurisdiction of the courts of Amsterdam, unless mandatory consumer law requires otherwise. Consumers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
14. Miscellaneous
15. Amendments
I may update these Terms. Material changes will be notified at least 14 days before taking effect. Continued use after that date constitutes acceptance.
16. Contact
Victoria Onken Coaching
Registered in the Netherlands: NL002413098B06
hello@victoriaonken.com
Victoria Onken Coaching (“I”, “me”, “my”) provides coaching services in the field of relationships, dating, and personal development, with a specialization in ethical non-monogamy. By engaging my services, you (“you”, “the Client”) accept these Terms of Service (“Terms”).
2. Services
I offer personal, relationship, and dating coaching aimed at supporting clients in emotional growth, clarity, and transformation.
Delivery modes are
- Primarily online coaching sessions (video call).
- In-person sessions may be offered in the Netherlands by agreement.
Formats: one-to-one coaching, couple coaching, or small group sessions.
Digital support: agreed follow-ups via email or secure messaging, and where applicable, written summaries of sessions.
No guarantee of specific results. Coaching is a collaborative process. While I support you in creating change, I cannot promise particular outcomes, results, or timelines.
Third-party tools disclaimer: I rely on services such as Zoom, Google Workspace, Calendly, Stripe, and others. While I choose reputable providers, I am not liable for outages or data breaches beyond my control.
3. Eligibility
By booking a coaching service, you confirm that you are at least 18 years old (or have guardian consent) and legally able to enter into this agreement.
4. Booking, Cancellation & Rescheduling
- Sessions are booked in advance via my scheduling system.
- Rescheduling: at least 24h notice required – free reschedule.
- Late cancellation (<24h): charged in full, unless otherwise agreed.
- No-shows & late arrivals: session ends at the scheduled time and is charged in full.
- Coach cancellation: you may reschedule at no extra cost.
5. Fees & Payment
- Current rates are communicated on request.
- Fees are payable in advance unless otherwise agreed.
- Invoices are compliant with Dutch tax law.
- Accepted payment methods include SEPA transfer, iDEAL, credit card, PayPal, or Stripe.
- Late payment: Invoices overdue by 14 days may accrue interest at 1% per month plus reasonable collection costs.
6. Packages & Expiry of Sessions
Pre-paid packages or session bundles must be used within 12 months of purchase unless otherwise agreed in writing. Unused sessions expire after this time.
7. Confidentiality
Everything shared in coaching is treated as confidential. Exceptions:
- Where required by law,
- Where there is serious risk of harm to yourself or others,
- Where you provide explicit written consent.
8. Privacy, Data & Recordings
Data collected: contact details, intake forms, coaching notes, session summaries.
- Purpose & lawful basis: to deliver services, prepare summaries/analysis, maintain records, improve services, comply with legal obligations.
- AI tools: With your explicit consent, I may use secure AI-powered tools (such as transcription and summarization software, e.g., Fathom and ChatGPT) to create transcripts and written summaries of coaching sessions. This helps increase accuracy and impact.
- Retention: coaching notes and summaries up to 7 years; other communications up to 2 years after last contact.
- Recordings: sessions are not recorded unless you provide separate written consent.
- Compliance: all processing is handled in line with the GDPR (AVG).
9. Intellectual Property
All materials, exercises, methods, or resources shared in coaching remain my intellectual property. You may use them for your own personal development but not reproduce, distribute, or commercialize them.
10. Liability
- Coaching is not therapy, medical treatment, or financial/legal advice.
- To the fullest extent permitted by Dutch law, my total liability for any claim is limited to the amount paid for the service in question.
- I am not liable for indirect, incidental, or consequential damages.
11. Termination
- You may terminate services at any time, subject to cancellation rules in §4.
- I may terminate services with immediate effect if you materially breach these Terms (e.g., harassment, non-payment >14 days). Outstanding fees remain payable.
12. Force Majeure
Neither party is liable for non-performance caused by events beyond reasonable control (illness, internet outages, strikes, natural disasters). Sessions will be rescheduled in good faith.
13. Governing Law & Disputes
These Terms are governed by Dutch law. Disputes are under the jurisdiction of the courts of Amsterdam, unless mandatory consumer law requires otherwise. Consumers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
14. Miscellaneous
- Severability: if one clause is invalid, the rest remain valid.
- Entire agreement: these Terms plus the Privacy Policy (http://victoraonken.com/privacy-policy) form the entire agreement.
- No waiver: failure to enforce any right does not waive future enforcement.
15. Amendments
I may update these Terms. Material changes will be notified at least 14 days before taking effect. Continued use after that date constitutes acceptance.
16. Contact
Victoria Onken Coaching
Registered in the Netherlands: NL002413098B06
hello@victoriaonken.com
